Learn more at What's the difference between Microsoft 365 and Office? Upgrade to a new product such as Microsoft 365 (best value). Customers preferring phone support have the following options: One-time purchase Office products (also known as perpetual), include technical support via chat. With Microsoft 365, you can easily find ongoing technical support via chat or phone for Office and Windows plus all the individual apps included in your subscription. Microsoft 365 Family and Microsoft 365 Personal: Get questions answered from the comfort of your own home. Office Professional Plus Support for home products Volume license versions of Office 2019, Office 2016, or Office 2013 Tip: With these Microsoft 365 subscriptions, there are no desktop applications to download and install, but in most cases you can still access and use online versions of Office apps in your web browser. Microsoft 365 subscriptions without fully installed Office applications: Microsoft 365 Business Standard (Nonprofit) Microsoft 365 subscriptions: Desktop version of Office apps are included. Support options are available to admins who can sign in to the Microsoft 365 admin center with their admin account to contact support on behalf of users in their organization. These are usually associated with a work or school account and came from the organization where you work or go to school. If your product is listed below, you have a business product.

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